In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

The Financial Conduct Authority in the UK recently published a statement on how financial institutions should plan to meet their requirements for handling document and paper-based processes during the ...

Say you are a mid-sized insurance company that processes thousands of claims, policy applications, legal notices, invoices, and customer correspondences. For years, your team relied on paper documents ...

In an era of instant digital transactions, healthcare's continued reliance on paper checks isn't just outdated — it's financially reckless. While consumers tap phones to pay for coffee and businesses ...

Patient refunds from providers are on the rise. Unfortunately, refund processes tend to be manual, complex and time-consuming for both providers and patients alike, with traditional paper-based ...

While COVID-19 changed every aspect of our daily lives — impacting our families, our businesses and how we work — one area most radically transformed was how our kids learn and the function of K–12 ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna and two ...