Nothing gets rid of a bad rule faster than following it exactly. What would you do if your new supervisor said you’d be written up for deviating even slightly from the call center script? Would you ...

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned ...

Pharmacy benefits manager Express Scripts will close its 300-worker customer service call center in Pueblo in April, a company spokesperson confirmed Wednesday. The move comes as more clients use the ...

Yesterday's clipboard is today's desktop PC, a user-friendly (we hope) screen designed to give the agent all available information about the customer, the product, and whatever information he or she ...

Police in a Mumbai suburb busted what they called a “scam” call center this week which allegedly used hundreds of people impersonating U.S. tax officials to terrify Americans into paying millions to ...

Call centers often represent the hub of customer service. Many large organizations maintain call centers to make outbound calls and intake incoming calls to assist customers. While some organizations ...

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

If you want to irritate callers, be sure to let them know when they call your customer service line that their calls are very important to you. "Your call is important to us" was the top vote-getter ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...