The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Most companies are not short on data. They are short on decision-grade insight. Dashboards often describe what happened, but fail to advise on what should happen next. High-performing growth ...

NORWALK, Conn.--(BUSINESS WIRE)--Xerox Holdings Corporation (NASDAQ: XRX) today announced a new operating model and organizational structure to further the company’s Reinvention. “The evolution of ...

Tesla is a boundless company. We believe the Boundless Company is the logical evolution of the Connected Company for the digital-first, decentralized-everything world. In this new world, successful ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

To design an effective software engineering organization that delivers business value, software engineering leaders should begin by understanding the IT operating model (ITOM) targeted by their CIO.

Casey's General Stores, Inc. CASY has a strong business operating model that includes omnichannel capabilities, enhanced customer reach and private-label offerings. These elements help the company ...

Casey’s General Stores, Inc.’s CASY business operating model, omnichannel capabilities, enhanced customer reach and private-label offerings reinforce its position in the industry. The company remains ...